Privacy Policy

Effective Date: 25 February 2026

Business Name: Diamond Hands Detailing

ABN: 53 449 393 102

Diamond Hands Detailing ("we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Personal Information We Collect

We may collect personal information including:

  • Full name
  • Phone number
  • Email address
  • Residential or service address
  • Vehicle details
  • Payment details
  • Any other information you provide when contacting or booking with us

2. How We Collect Personal Information

We collect personal information directly from you when you:

  • Book a service
  • Contact us via phone, SMS, email or social media
  • Submit a website enquiry form
  • Interact with our advertisements

We may also collect limited website usage data such as IP address, browser type and pages visited through cookies and analytics tools (such as Google Analytics or Meta Pixel).

3. Why We Collect Your Information

We collect and use your personal information to:

  • Provide and manage our mobile detailing services
  • Process payments and issue invoices
  • Communicate regarding bookings and enquiries
  • Improve our services and customer experience
  • Send promotional offers (you may opt out at any time)
  • Comply with legal obligations

4. Disclosure of Personal Information

We do not sell or rent your personal information.

We may disclose your information to trusted third-party service providers where necessary to operate our business, including:

  • Payment processors
  • Booking and CRM software providers
  • IT service providers
  • Marketing and advertising platforms (such as Meta and Google)

Some third-party providers may store or process data overseas.

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. However, no method of transmission over the internet is completely secure.

6. Access and Correction

Under the Australian Privacy Principles, you have the right to request access to the personal information we hold about you and request corrections if it is inaccurate, incomplete or out of date.

7. Complaints

If you believe we have breached the Australian Privacy Principles, you may contact us using the details below. We will investigate and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

8. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website and will include the effective date.

9. Contact Us

If you have any questions, requests or complaints regarding this Privacy Policy, please contact:

Diamond Hands Detailing
ABN: 53 449 393 102
Email: diamondhandsdetails@gmail.com
Phone: 0401707427